Galaxy Projector | Star Projector + 1 Set Disc
Galaxy Projector Description
Our Galaxy Projector uses a 6-layer optical lens to bring a real starry sky into your space for an immersive experience. With a resolution of 2 million, the image is crystal clear. It is compact and portable, and can be plugged in or run on batteries. It features a built-in timer(15, 30, 60 minutes), silent operation, and adjustable 30ยฐ rotation. Very easy to use
Discs Description
Our discs are True-to-life images captured from real galaxies, with ultra-clear 5K projection.
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FAQ
Product
- How many discs come with the projector? Are the discs already included?
The galaxy projector comes with two discs: the black-and-white Diamond star disc and the vibrantcolor Westerlund 2 disc, giving you a choice between different stunning views of the galaxy.
- What is the weight of the package?
The weight of a package containing only one projector is about 800g-900g (1.76lb-1.98lb).The weightof a 3-piece disc set is about 100g, and that of a 6-piece disc set is about 200g
- Can l run it using a USB power outlet?
Yes, it can be powered by a USB outlet, and it can also run on its built-in battery.
- The focusing wheel is too tight to rotate but the image is still not in focus. What should I do?
1. If the lens is in its upper-most position, rotate the wheel clockwise to loosen the wheel.
2. If the lens is in its lowermost position, rotate the wheel counterclockwise to loosen the wheel.
- Sometimes the rotation lags and jams/makes weird noises. What is the cause of this?
1. The battery is low.
2. Check whether the tray is inserted fully into the projector. You can check this by running your fingers through the tray surface to see if the tray stays flush with the projector.
3. Check whether the projection disc is aligned correctly in the slot.ย
Shipping
- Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
- How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Payment
- How can l pay for my order?
We support PayPal payments, American Express, JCB, Mastercard, Visa credit card payments and Klarna.
- What currency are your prices listed in?
All prices are quoted in USD.
- Is it safe to use my credit/debit card on this website?
We use third-party payment processing services to process all credit/debit card payment transactions.
These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholdersโ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
Retuen & Refund
- What is your refund policy?
If you purchased POCOCO on our website and are not satisfied for any reason with your projector, or it was damaged upon receipt we have a 30-day money-back quarantee.
The product must be in the same condition as it was when you received it and shipped it back to us in its original shipping material.
You can send an email to support@pococo.com.
- I ordered the wrong product. What should I do?
Before the product is shipped, we can modify the order for you free of charge. After the order is shipped, we cannot intercept it for you.
If you need to return or refund, please refer to our Return & Refund Policy.
- My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of the product is covered under our terms of return & refund. Please notify us if you find there is any issue at support@pococo.com
- How many discs come with the projector? Are the discs already included?
The galaxy projector comes with two discs: the black-and-white Diamond star disc and the vibrantcolor Westerlund 2 disc, giving you a choice between different stunning views of the galaxy.
- What is the weight of the package?
The weight of a package containing only one projector is about 800g-900g (1.76lb-1.98lb).The weightof a 3-piece disc set is about 100g, and that of a 6-piece disc set is about 200g
- Can l run it using a USB power outlet?
Yes, it can be powered by a USB outlet, and it can also run on its built-in battery.
- The focusing wheel is too tight to rotate but the image is still not in focus. What should I do?
1. If the lens is in its upper-most position, rotate the wheel clockwise to loosen the wheel.
2. If the lens is in its lowermost position, rotate the wheel counterclockwise to loosen the wheel.
- Sometimes the rotation lags and jams/makes weird noises. What is the cause of this?
1. The battery is low.
2. Check whether the tray is inserted fully into the projector. You can check this by running your fingers through the tray surface to see if the tray stays flush with the projector.
3. Check whether the projection disc is aligned correctly in the slot.ย
- Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
- How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
- How can l pay for my order?
We support PayPal payments, American Express, JCB, Mastercard, Visa credit card payments and Klarna.
- What currency are your prices listed in?
All prices are quoted in USD.
- Is it safe to use my credit/debit card on this website?
We use third-party payment processing services to process all credit/debit card payment transactions.
These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholdersโ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
- What is your refund policy?
If you purchased POCOCO on our website and are not satisfied for any reason with your projector, or it was damaged upon receipt we have a 30-day money-back quarantee.
The product must be in the same condition as it was when you received it and shipped it back to us in its original shipping material.
You can send an email to support@pococo.com.
- I ordered the wrong product. What should I do?
Before the product is shipped, we can modify the order for you free of charge. After the order is shipped, we cannot intercept it for you.
If you need to return or refund, please refer to our Return & Refund Policy.
- My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of the product is covered under our terms of return & refund. Please notify us if you find there is any issue at support@pococo.com
