30-day Return & Refund Policy
Items directly purchased from pococostore.com can be returned in 30-days for a full refund or exchanged under the following conditions:
1. Damages and issues
- Missing, Damaged, or Wrong Items.
- Malfunctions or Serious Product Quality Issues.
Please inspect your order upon reception and contact us at email@example.com immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
2. Products are unopened and you just don't like it
If your product is unopened you are eligible for a return or refund.
While the return is prompted by your own motives, you will be responsible for covering the shipping costs.
Note: Items sent back to us without first requesting a return will not be accepted.
Non-Returnable & Refund Items Include, But Are Not Limited To:
1. Product from Unauthorized Reseller of Pococo.
2. Any fault or damage of the product is caused by personal reasons.
3. A product sent to Pococo for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item that is not in new or like-new condition.
4. We cannot accept returns on sale items or gift cards.
5. Giveaways or free items.
Return and Refund Instructions
To start a return, you can contact us at firstname.lastname@example.org and send us the following information so that we can confirm your order and deal with your after-sale problems more quickly.
1. Order ID
2. The reason for the return
3. Images or Videos of Products and Intact Packaging
If your return is accepted, we’ll send you a return shipping address as well as instructions on how and where to send your package. The replacement and refund process will be initiated as soon as we have received your returned product.
Your return will be inspected within 3 business days after we received it. We will then notify you of the approval or rejection of your refund in 1 business day. If you are approved, your refund will be processed in 7-14 business days, and a credit will automatically be applied to your original payment method ( E.g. credit card, PayPal, or other payment methods) within a certain amount of days, depending on the bank or credit card issuer.
Return Shipping Costs
Pococo shall bear the freight for returns and replacements caused by product quality problems;
For non-quality problems, customers need to pay for the return shipping fees.