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Frequently Asked Questions

Need Help? We've got you covered!

Why the projected images are partially blurry sometimes?

The edge of the images may occur to be blurry due to projection angles. It is acceptable that 80% of the image area is in focus.

The entire projection image is blurry during use. How can I improve this?

1. Check whether the projection disc is properly installed in the slot.
2. Check if the focus is properly adjusted.
3. Check whether the lens protection film has been removed.
4. Try to install the projection disc upside-down or use a different disc. If the issues are still not resolved, please contact customer service.

Why the rotation is slow? Is it due to something I did during the installation?

Each person has their own preference as to the rotation speed. We have conducted many tests to find the rotation speed that accommodates the comfort and experience of most users. Hope that it will give you the best experience as well.

Sometimes the rotation lags and jams/makes weird noises. What is the cause of this?

1. The battery is low.

2. Check whether the tray is inserted fully into the projector. You can check this by running your fingers through the tray surface to see if the tray stays flush with the projector.

3. Check whether the projection disc is aligned correctly in the slot. 

The focusing wheel is too tight to rotate but the image is still not in focus. What should I do?

1. If the lens is in its upper-most position, rotate the wheel clockwise to loosen the wheel.

2. If the lens is in its lowermost position, rotate the wheel counterclockwise to loosen the wheel.

What is the right charger?

A power adapter can output a 5V voltage.

When will my order ship?

All in-stock orders received by 12pm Monday to Thursday will be shipped out the 

same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.

Can I inspect the goods before receiving them?

Yes, you can check the quality of the goods before proceeding to payment.

Why hasn’t my shipment arrived?

Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information. 

Which countries do you ship to?

We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.

How can I pay for my order?

We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.  

What credit cards do you accept?

We accept VISA, MasterCard, American Express and Discover card.

What currency are your prices listed in?

All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.

What are your payment terms?

Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.

What is your refund policy?

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.

Can I return the product?

All returns must have prior authorization from EcomSolid, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Return condition must be the same or equivalent to EcomSolid original packaging.

I ordered the wrong product. What should I do?

We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.

My product was damaged upon arrival. What should I do?

Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.