FAQ
How long will this survey take?
It will take about10-15 minutesto complete. Just relax and share your real experience with us — like you're chatting with a friend.
Do I have to answer all questions?
Questions marked "required" are very important for product improvement, so we hope you can answer them. Others are optional — feel free to share based on your experience.
Can I upload photos or videos?
Absolutely! We'd love to see photos or short videos of your experience. If you're willing to authorize us to use these materials (with credit), please check the consent box in the survey.
How will my feedback be used?
Every piece of feedback will be carefully reviewed and documented, directly contributing to product improvements. Some feedback (e.g., anonymous suggestions) may be shared when the product launches, but your personal information will never be disclosed.
Can I share my experience on social media? Any guidelines?
Can I share my experience on social media? Any guidelines?
Who should I contact if I encounter issues during use?
You can reply directly to our email or contact us via official social media channels. We'll get back to you as soon as possible.
Will I get any other benefits after submitting feedback?
As a thank-you, all testers who submit valid feedback will receive priority access to future pococo product tests and exclusive fan perks. Your name will be recorded in our "Star Co-creators" list!