The edge of the images may occur to be blurry due to projection angles. It is acceptable that 80% of the image area is in focus.
Frequently Asked Questions
Need Help? We've got you covered!
Why the projected images are partially blurry sometimes?
The entire projection image is blurry during use. How can I improve this?
1. Check whether the projection disc is properly installed in the slot.
2. Check if the focus is properly adjusted.
3. Check whether the lens protection film has been removed.
4. Try to install the projection disc upside-down or use a different disc. If the issues are still not resolved, please contact customer service.
Why the rotation is slow? Is it due to something I did during the installation?
Each person has their own preference as to the rotation speed. We have conducted many tests to find the rotation speed that accommodates the comfort and experience of most users. Hope that it will give you the best experience as well.
Sometimes the rotation lags and jams/makes weird noises. What is the cause of this?
1. The battery is low.
2. Check whether the tray is inserted fully into the projector. You can check this by running your fingers through the tray surface to see if the tray stays flush with the projector.
3. Check whether the projection disc is aligned correctly in the slot.
The focusing wheel is too tight to rotate but the image is still not in focus. What should I do?
1. If the lens is in its upper-most position, rotate the wheel clockwise to loosen the wheel.
2. If the lens is in its lowermost position, rotate the wheel counterclockwise to loosen the wheel.
What is the right charger?
A power adapter can output a 5V voltage.
When will my order ship?
There is generally a 3 business day processing time for all orders prior to shipment. For example: if you choose next-day shipping, this does not mean your order will arrive tomorrow. It means that your items will be sent out via next-day shipping as soon as the order is processed.
Please note, some products may have longer lead times, especially during peak seasons. We will notify customers immediately if an item is back-ordered.
Where will my orders ship from?
All orders are shipped from our US warehouse.
Why hasn’t my shipment arrived?
Many reasons can cause shipment delays such as traffic or bad weather. You can check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice.
Which countries do you ship to?
Worldwide Free Shipping. Delivering all countries!
How long can it be delivered?
☑ United States: 5-7 Days
☑ UK & Canada: 7-12 Days
☑ Others: 7-21 Days
We will send you an email to let you know as soon as the package starts shipping.
How can I pay for my order?
We accept credit cards and paypal as forms of payment.
What credit cards do you accept?
We accept VISA, MasterCard, American Express and Discover card.
What currency are your prices listed in?
All prices are quoted in USD.
Is it safe to use my credit/debit card on this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
What is your refund policy?
If you purchased Pococo on our website and are not satisfied for any reason with your projector, or it was damaged upon receipt, we have a 30-day money-back guarantee.
The product must be in the same condition as it was when you received it and shipped it back to us in its original shipping material.
You can send an email to support@pococostore.com.
Can I return the product?
We accept return within 30 days. But all returns must have prior authorization from Pococo. For more details, you can send an email to support@pococostore.com.
I ordered the wrong product. What should I do?
Before the product is shipped, we can modify the order for you free of charge. After the order is shipped, we cannot intercept it for you. If you need to return or refund, please refer to our Return & Refund Policy.
My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of the product is covered under our terms of return & refund. Please notify us if you find there is any issue at support@pococostore.com
